Quest Business Solutions is passionate about customer support!
“Below are a list of services you are entitled to as a Gold Partner. We encourage you to read the benefits and recognize the difference in our support services.”
Your gold partner support services include:
- Quest Development releases up to 3 to 4 upgrades per year.
- All active support customers will receive update notifications via email with access to the Customer Zone for downloading updates.
- Posted update discs are charged at $12.50 AUD including postage and handling.
Technical Support (Unlimited)
- By Telephone 8.00am to 8.00pm Melbourne Australia time Monday to Friday. After hours a message bank will be available and a Support Staff Member will call back promptly.
- Email Support will respond to inquiries within 2 (two) business hours.
- “Direct Connect Assist” live web help is available during business hours.
Quantity Verification
- Requires a completed Earthwork job to be forwarded & PDF attachment of related plan.
- Allow 48 hours (Monday to Friday) for a response.
Referral Rewards
- Quest provides a $250 referral reward payment to existing customers who refer new business and a $250 credit note to the new business being referred.
- Regional Training: One seat per primary (parent) license is available for all Regional Training Dates over a twelve month period. All additional station licenses will incur a cost minus Gold Partner Discount. All training seats are subject to availability. Subjects covered and dates can viewed here. Training laptop and lunch are included.
Product and Service Discounts
- 20% discount on all regional training.
- 20% discount on all additional station licenses and network upgrades, if made by the company holding the original license.
*These Support Services are subject to change without written notice.”
